- We deliver to all and any postal address around the world. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.
- Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases.
- To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
- No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture. In many Islamic countries Fridays are normal off days.
- Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
- Please note that there are no shipments made from the company on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. The more you order the less shipping you pay.
We ship all orders by fastest possible air courier services and they deliver within 48-72 hours across USA, Europe and all Major cities of Middle and Far East.
We ship all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Sams Solutions Online Shop will not responsible for lost or stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
SHIPMENT AND TRACKING DETAILS
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery.
INCORRECT OR INCOMPLETE ADDRESS
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
VAT & CUSTOM DUTIES
- VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
- International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
- They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email or call us.